In case of dispute the consumer may resort to an Alternative Resolution Entity of consumer disputes:

Lisbon Centre for Consumer Disputes Arbitration

Rua dos Douradores, No. 116 - 2nd 1100-207 Lisboa

Phone: 218 80 70 30 Fax: 21 880 70 38 Email: director@centroarbitragemlisboa.pt juridico@centroarbitragemlisboa.pt

Legal Service 

Personal attendance: Monday to Friday, from 11:00 to 18:30 (except Thursday)

More information at Consumer Portal www.consumidor.pt.